Coming back to life
It’s been quiet round these parts for the last couple of years. No particular reason why. Someone said I should write up my experience of leading the redevelopment of the Open University online student Help Centre. This feels like a good place to do it.
Over the next few months I plan to cover managing a multi-disciplinary team, user experience design for the Open University, targeting personalised content, responding to feedback, agile development, insights and analytics, effective stakeholder engagement and public sector procurement processes.