Anglian Windows: Sales Tactics: Part One
Our house is mostly double glazed. Bizarrely, a previous owner decided not to bother with two of the windows. This immense heat hardly inspires one to replace old gazing (more likely makes you want to tear all the glazing out in order to create a breeze). But, we’ve got to think of the winter and the rapidly deteriorating rotten wood frame on one of the windows. So we called in Anglian windows to get a quote. We were of course prepared for all the usual ‘sign tonight’ routine. Sure enough, every single tactic I posted about here was employed. We didn’t sign, the sales man left empty handed and Helen said ‘I’d never buy windows from them based upon that forceful attitude’.
I enjoyed sparring with the salesman. He was very good at selling the windows as they truly were an excellent product. I asked him why in this day and age did window companies still employ bullying tactics to make people feel uncomfortable with buying. I said ‘I’ll only end up blogging about my bad experience on the net you know’. Basically, show me the windows, give me a realistic quote and bugger off and let me think about it. Yet evidently Anglian think that this is not how to make money. The initial quote for the two windows, with fitting was �1,500. Half an hour of bartering later and he’s trying to give them to me for �300 if I sign tonight. He then backtracks when I say “Does that include VAT and all the other hidden costs?” The offer goes up to �600 – 100% more and that’s the best he can do. I show him the door. He acts out some little thing with his manager by phone that is designed to imply that I’m crazy and leaves.
The thing is – the windows were very good (he brought a sample round). They were well sealed, secure and would undoubtedly last the 15 years guarantee. I could happily own those windows. But come on Anglian Windows, respect my wishes to see the quote, mull it over under no pressure and then buy. Simple really isn’t it? No – because your bullying tactics only made Helen non-too-keen to do business with you. So, no sale today.
We still need windows replaced. We’ve got a fair idea about what we should be paying. Can anybody recommend a decent glazing company?
Please note: the comments below reflect the views of the individuals expressing them and are often a matter of opinion. In the interest of a fair debate Anglian Windows are not the only company discussed. As you will see, there are many people who are satisifed with the product Anglian Windows supplies. What is for debate is the sales techniques employed by Anglian, and other glazing firms.
The comments on this artcile are now closed. The discussion continues on Anglian Windows: Sales Tactics: Part Two.
Tags: Consumer, Personal